Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Did we muff something up?

Our apologies. Here at Black Arbor Moon, we check over each detail multiple times throughout the entire process to try and ensure that each order goes out perfectly and makes our customer’s spooky little heart happy. Being that we are humans (no robot, AI packed orders here), we may make a mistake from time to time. Please accept our deepest apologies, and give us a chance to make it right. 

If the item arrives from the manufacturer damaged, misprinted or wrong items sent, please file a return claim within 14 days from delivery date of the products. We offer two options to make it right. 

  1. We will ship out a new product to the customer right away, on us, once the return claim has been processed and approved. 
  2. If a different product is desired we can offer store credit for the amount paid for the returned item, minus shipping, once the return claim has been processed and approved.

To be eligible for a return, you must:

  • Double check that is within 14 days (14 days total, not business days) from the date of delivery.
  • You must include your reason for the return.
  • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • Include pictures of the damaged, misprinted or wrong item in the body of the email. No attachments will be opened.
  • You’ll also need the order number, name on the account and date of the order.


To start a damaged, misprinted or wrong item return claim, you can contact us at hello@blackarbormoon.com. Use the subject line “Black Arbor Moon Return.” We are not responsible for lost emails due to different subject lines than “Black Arbor Moon Return.” To expedite the process of the return claim, please include all of the required information mentioned in the above bullet points. Wrong or missing information may delay and or null the processing of the return claim.

We will review your submission and respond within 3-5 days of your submission. If your claim is accepted, we’ll reply back with the available options for either a new product sent to you, or store credit towards a product of your liking.

Changed your mind? No Worries.

You can still file a standard return claim within the 14 day (from the date of delivery) return window and ship the item to us at the address listed below. We do not provide shipping or shipping labels for returns. Once the item is received, it will take 5-10 business days to process the return. The item/s will be inspected and an email of return approval status will be sent to you. Once the item is approved, a refund in the form of store credit for the amount paid minus shipping, will be issued to the customer.

To be eligible for a standard return, you must:

  • Double check that is within 14 days (14 days total, not business days) from the date of delivery.
  • Note that the customer is responsible for any and all fees incurred when shipping the item. Black Arbor Moon does not provide shipping credit or return shipping labels. 
  • You must include your reason for the return.
  • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • You’ll also need the order number, name on the account and date of the order.


To start a standard return, you can contact us at hello@blackarbormoon.com. Use the subject line “Black Arbor Moon Return.” We are not responsible for lost emails due to different subject lines than “Black Arbor Moon Return.” To expedite the process of the return claim, please include all of the required information mentioned in the above bullet points. Wrong or missing information may delay and or null the processing of the return claim.


We will review your submission and respond within 3-5 days of your submission. Once we receive the return item we will notify you of its receipt and let you know via email if your claim is accepted, we will include in the body of the email the store credit awarded, (minus shipping) available to use towards another product of your liking.


Please note that return claims that require the item to be returned before store credit is given will need to be sent to the following address: 

Black Arbor Moon Returns

8013 Jamieson Ave 

Reseda, CA 91335


Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@blackarbormoon.com.