Shipping policy

Order Processing Times

After your order is placed, it takes approximately 2-7 business days for our team to make your products and prepare them to be shipped.

*Please note that during seasonal times, like Black Friday and Christmas, order processing can take longer. We appreciate your patience while we prepare your order.

Shipping Times

We have manufacturing facilities in the United States as well as in China. Some orders with multiple items may come from both of these locations, so many multiple item orders will come in multiple packages. We currently only ship to the United States with plans to expand late 2024!

  • Tracking information will be provided once the order is ready for shipping. 
  • Orders shipped to addresses in the United States will arrive within 2-4 weeks after the items have been processed and submitted for shipping.

Total processing and shipping time from the moment of order placement to home delivery is approximately 3-6 weeks

Shipping Fees

  • Orders shipping to an address in the United States with an order value of $74.99 or less, before taxes, have a flat rate fee of $9.99.
  • Orders shipping to an address in the United States with an order value of $75.00 or more, before taxes, have their order discounted in the form of free shipping. 
    • Some discounts may not be combined with free shipping discount. In this case, shipping fee will be generated during the checkout process. 

Returns, Exchanges and Cancellations

Refunds and exchanges are only offered if the product arrives damaged or misprinted, or the wrong item was shipped. Refunds are offered in the form of store credit. Exchanges are offered to replace the damaged item. A return claim must be submitted by contacting hello@blackarbormoon.com with "Return" in the Subject Bar, no later than 14 consecutive days after tracking delivery date. In order for return claims to be considered, they must include:

  • Items must not be washed, worn or used
  • All original tags must be attached 
  • Photos of the damaged or misprinted item must be included in the body of the email, no attachments will be opened.
  • You’ll also need the order number, name on the account and date of the order.

Approved return items that were purchased under a sale or discount will be given store credit for the original amount paid for the item during the sale/discount.

Cancellations

Because we are a small business and the products are made especially for you when you order them, there are no cancellations after the order is placed. If you are dissatisfied with your order please refer to the returns section. 

Once order is ready to be shipped, we will provide a real time tracking number for all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at hello@blackarbormoon.com, with the subject "Lost Item." We will do our best to locate the package and extend your timeframe for returns. Should your order arrive damaged, please take photos and begin the return claim process as mentioned above. 

In the event that your order is identified as lost with the shipping carrier, we will ship another order out immediately or offer a gift card for future purchases for the inconvenience.